Shipping policy
Last updated: November 11, 2026
This policy covers orders placed directly with the official FITORCH online store at fitorchstore.com. It explains order processing, delivery estimates, shipping charges, tracking, and import charges. For returns, please see our separate Return & Refund Policy.
1. Order processing and cutoff time
We process and dispatch orders within 1–2 business days after order confirmation. Business days are Monday through Friday, excluding public holidays. Processing time is separate from transit time.
Our daily order cutoff is 5:00 p.m. Eastern Standard Time (EST, UTC−05:00). Orders confirmed before the cutoff begin processing that business day. Orders confirmed after the cutoff, on weekends, or on public holidays begin processing the next business day. Beginning processing does not mean same-day dispatch.
2. Shipping charges and destination rules
Shipping availability and charges depend on the destination and order value. The following rates are in US dollars (USD). The applicable option and charge are displayed at checkout before payment.
Standard international destinations
These bands apply to the United States, Canada, the United Kingdom, Australia, and the other standard international destinations:
| Eligible order value | Standard shipping |
|---|---|
| US$0.00–US$24.00 | US$6.00 |
| US$24.01–US$49.89 | US$5.00 |
| US$49.90 or more | Free |
Australia, Austria, Belgium, Bosnia And Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Ghana, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Montenegro, Morocco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Vietnam.
Other supported destinations
- Mainland China, Hong Kong, Macao, and Taiwan: free standard shipping is available for eligible orders of US$49.90 or more. Standard shipping is unavailable for orders below that threshold.
- Pakistan, Costa Rica, Togo, Brazil, Chile, Trinidad and Tobago, and Argentina: standard shipping costs US$5.00 for eligible orders of US$59.00 or more. Standard shipping is unavailable for orders below that threshold. The US$49.90 free-shipping offer does not apply to these destinations.
If no shipping option appears for your destination or order value, please contact support@fitorchworld.com before placing your order.
We ship only to supported destinations for which checkout offers an available service. Free shipping covers the shipping charge only; it does not waive taxes, customs duties, or import fees.
3. Estimated delivery times
Transit time starts after dispatch. The total estimate below combines 1–2 business days of processing with the estimated transit time.
| Destination | After dispatch | Total estimate |
|---|---|---|
| United States | 5–8 | 6–10 |
| Canada, United Kingdom, Europe and Australia | 6–10 | 7–12 |
| Other supported destinations | 7–15 | 8–17 |
US orders may be carried by USPS, YunExpress, or 4PX. International shipments may use DHL eCommerce, Royal Mail, or a local postal service. The carrier depends on the destination and shipping route; the service used for your order will appear in your tracking information.
Delivery to remote or rural destinations, including Alaska, Hawaii, Puerto Rico, and outlying islands where service is available, may take an additional 3–5 business days. Customs inspections, severe weather, public holidays, seasonal demand, and carrier disruptions can also affect delivery. These estimates are not guaranteed arrival dates.
4. Customs duties and import taxes
Unless checkout expressly states that import duties and taxes are included, international orders are shipped with these charges unpaid, commonly described as Delivered Duty Unpaid (DDU). Any import duty, import VAT, or customs handling fee that is not collected at checkout and is assessed by the destination authorities is payable by the recipient, subject to applicable law. Charges depend on your destination and order; please check with your local customs authority if you need an estimate.
5. Tracking your order
After dispatch, we send a shipping confirmation email with a tracking number and tracking link. Please allow 24–48 hours for the first carrier tracking update.
If your order has not arrived within the estimated delivery window, or tracking indicates a delivery problem, email support@fitorchworld.com with your order number. We will investigate with the carrier and help resolve the issue.
6. Address changes and cancellations
Check your shipping address before placing your order. To request a correction or cancellation, contact support@fitorchworld.com as soon as possible and include your order number. We will try to accommodate requests while an order is processing. Changes and cancellations cannot be guaranteed after dispatch.
7. Battery shipping and destination availability
Some FITORCH lights contain built-in lithium-ion batteries; others use removable batteries, and replacement batteries are also sold separately. Carrier and destination restrictions can differ for these items. If a shipping restriction affects your order, we will contact you to explain the available options. Do not assume that a route available for a flashlight is also available for a battery shipped on its own.
8. Returns and support
Return eligibility, return shipping costs, authorization, and refund timelines are explained in our Return & Refund Policy. Please contact us before sending a return.
Customer support: support@fitorchworld.com