Return & Refund Policy

Last updated: November 11, 2026

This policy applies to purchases made directly from the official FITORCH online store at fitorchstore.com. FITORCH's brand website is fitorchworld.com. If you purchased through another retailer, please contact that retailer first. For all return, exchange, and warranty questions, email support@fitorchworld.com.

1. Return window and eligibility

You may request a return within 30 days after receiving your order. A receipt, order number, or other proof of purchase is required.

For a change-of-mind return, the product must be new, unused, and in the same condition as received, with its original packaging and any attached tags. Include all items supplied with your particular order, such as the battery, charging cable, headband, clip, holster, mounting accessories, and manual, where applicable.

These unused-condition and packaging requirements apply to change-of-mind returns. They do not limit your rights when goods are faulty, damaged, or incorrectly supplied, or other mandatory rights under applicable law.

2. How to request a return

Returns are made by mail and require prior return authorization (RMA), except where applicable law provides otherwise.

1. Contact us. Email support@fitorchworld.com within 30 days of delivery. Include your order number, the item or items you want to return, and the reason. For damage, a defect, or an incorrect item, include clear photos or a short video where possible.
2. Receive return instructions. We review return requests within 1–2 business days. If approved, we email an RMA confirmation, the designated return address, and packing and shipping instructions. Our return facilities are in the United States and China; the appropriate facility is assigned for your return. Please do not send goods to an address elsewhere on the website or on the original shipping label without our instructions.
3. Pack and ship the return. Follow the instructions we provide and use a trackable shipping service. Keep the postage receipt and tracking number, and email the tracking details to us.

Returns sent without prior authorization may be delayed or may not be accepted, except where applicable law requires otherwise.

3. Returning lights and lithium-ion batteries

Contact us before mailing a light that contains a lithium-ion battery or a separate replacement battery. Shipping requirements vary by battery type, condition, carrier, and destination. We will provide return and packing instructions appropriate to your item and the available shipping route.

Do not remove a built-in battery or disassemble a light to prepare a return. Do not send a swollen, leaking, overheated, or damaged battery through ordinary mail or a standard courier service. Tell us about the condition first so we can advise on the appropriate next step.

4. Return shipping costs and fees

• Defective, damaged, or incorrect items: FITORCH pays the full approved return shipping cost. Contact us first so we can provide a prepaid label or arrange reimbursement of the return postage.
• Change of mind or personal reasons: you pay the actual cost of trackable return shipping. Original outbound shipping fees paid at checkout are not refundable for these returns, except where applicable law requires a refund.
• Restocking and handling fees: US$0. We do not charge restocking or handling fees on eligible returns.

For an approved return, the refund covers the eligible returned item's purchase price. Refunds of original delivery charges for faulty, damaged, or incorrect goods, and any other legally required amounts, are handled in accordance with applicable law. We do not deduct an outbound shipping fee that you were not originally charged.

5. Damaged, defective, or incorrect goods

Please inspect your order when it arrives and report any damage, defect, or incorrect item promptly to support@fitorchworld.com. After verifying the issue, we will arrange the appropriate return, replacement, exchange, or refund. Please follow our instructions before paying for return postage.

A product problem outside the 30-day return window may be covered by our FITORCH Limited Warranty or your statutory rights. Warranty eligibility depends on the product and applicable warranty terms.

6. Non-returnable items and sale items

Gift cards, customized or personalized goods, and clearance items explicitly marked Final Sale before purchase are excluded from change-of-mind returns.

Ordinary discounted and promotional items remain eligible for our 30-day return policy unless they were specifically marked Final Sale. These exclusions do not remove your statutory rights for faulty, damaged, or incorrectly supplied goods.

7. Exchanges

Contact us before arranging an exchange. For a verified defective or incorrectly supplied item, we can arrange a replacement or exchange at no additional charge. For a change-of-mind exchange, such as choosing a different model, the usual process is to return the original item through the approved procedure and place a separate order for the replacement.

8. Refund processing

• Inspection: within 2–3 business days after your return reaches the designated facility, we inspect the goods and email the approval decision.
• Refund issuance: approved refunds are issued to the original payment method within 5–7 business days after approval, and no later than 10 business days after we receive the returned goods.
• Payment-provider posting: your bank, card issuer, or payment provider may need an additional 2–5 business days to display the credit. This is separate from our processing time.

If more than 15 business days have passed since approval and your refund has not appeared, contact support@fitorchworld.com. Any shorter refund deadline required by applicable law takes precedence.

9. European Union cancellation rights

If your order is delivered to an EU country, you generally have a statutory right to cancel within 14 days after receiving the goods, without giving a reason, subject to statutory exceptions. Notify us at support@fitorchworld.com before that period expires and send the goods back within 14 days after notifying us.

You may inspect goods as permitted by law. We may deduct a reduction in value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning, where the law allows. For a change-of-mind cancellation, you pay the direct return shipping cost.

For a valid statutory cancellation, we refund the amounts required by law, including the cost of the least expensive standard outbound delivery option we offered. We refund within 14 days after receiving your cancellation notice, but may withhold the refund until we receive the goods or evidence that you sent them back, whichever occurs first, where permitted by law. These statutory terms take precedence over the store-policy conditions and processing timelines above.

10. Contact and related policies

Email: support@fitorchworld.com
Online store: fitorchstore.com
Return address: supplied by email with your approved RMA; facilities are in the United States and China.

For outbound delivery times and charges, see our separate Shipping Policy. For warranty coverage, see our Warranty page.